{"title":"Return and refund policy","description":"\u003cp\u003eLast updated: October 10, 2026\u003c\/p\u003e\n\u003ch2\u003eReturns and cancellations\u003c\/h2\u003e\n\u003cp\u003eReturn eligibility depends on where your order was delivered and the items in your order.\u003c\/p\u003e\n\u003cp\u003eWhere returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan data-automated-policy-source=\"destination\" data-automated-policy-source-interactive=\"true\" role=\"button\" tabindex=\"0\"\u003eOrders delivered to all other locations\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-automated-policy-source=\"terms\" data-automated-policy-source-interactive=\"true\" role=\"button\" tabindex=\"0\"\u003eYou may request a return within 14 days after your item is delivered.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-automated-policy-source=\"terms\" data-automated-policy-source-interactive=\"true\" role=\"button\" tabindex=\"0\"\u003eReturn shipping is free, and we will provide a return label.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-automated-policy-source=\"terms\" data-automated-policy-source-interactive=\"true\" role=\"button\" tabindex=\"0\"\u003eYou can request cancellation or removal of items from your order for 15 minutes after the order is placed.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2\u003eHow to start a return or cancellation\u003c\/h2\u003e\n\u003cp\u003eWhether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-automated-policy-source=\"contact_instructions\" data-automated-policy-source-interactive=\"true\" role=\"button\" tabindex=\"0\"\u003eContact us before returning an item.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eIf your return is approved, we will provide you instructions on how and where to send your package to complete your return.\u003c\/p\u003e\n\u003cp\u003eItems sent back without first requesting a return will not be accepted.\u003c\/p\u003e\n\u003cp\u003eTo start a cancellation request, contact us.\u003c\/p\u003e\n\u003ch2\u003eDamages and issues\u003c\/h2\u003e\n\u003cp\u003ePlease inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.\u003c\/p\u003e\n\u003ch2\u003eExceptions and non-returnable items\u003c\/h2\u003e\n\u003cp\u003eSome items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.\u003c\/p\u003e\n\u003cp\u003eContact us if you have questions about whether a specific item can be returned.\u003c\/p\u003e\n\u003ch2\u003eExchanges\u003c\/h2\u003e\n\u003cp\u003eContact us to ask about exchange options before returning your item.\u003c\/p\u003e\n\u003ch2\u003eRefunds\u003c\/h2\u003e\n\u003cp\u003eWe will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.\u003c\/p\u003e\n\u003cp\u003eIf you do not see your refund within a reasonable period of time since your refund was approved, contact us.\u003c\/p\u003e\n\u003cp\u003eThis policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.\u003c\/p\u003e\n\u003ch2\u003eContact\u003c\/h2\u003e\n\u003cp\u003eTo request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at\u003cspan\u003e \u003c\/span\u003e\u003cspan data-automated-policy-source=\"contact_email\" data-automated-policy-source-interactive=\"true\" role=\"button\" tabindex=\"0\"\u003ewashout_biggest7h@icloud.com\u003c\/span\u003e.\u003c\/p\u003e","products":[],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0770\/3288\/2403\/collections\/d2.jpg?v=1791642650","url":"https:\/\/hemlinestudio.shop\/collections\/return-and-refund-policy.oembed","provider":"Hemline Studio","version":"1.0","type":"link"}